Effective Date: 11 July 2026 | Website: www.vyasaias.in

Your privacy matters to us. This policy explains how Vyasa IAS collects, uses, stores, shares and protects personal data when you use our website, courses, applications, counselling, communication channels and related educational services.

VYASA IAS
First Floor, Grover Chamber, Metro Pillar 109, Near Karol Bagh Metro Station, New Delhi, India

1. About This Privacy Policy

This Privacy Policy applies to Vyasa IAS (referred to as “Vyasa IAS”, “we”, “us” or “our”) and describes our practices in relation to personal data collected through our website, landing pages, online forms, learning platforms, mobile or web applications, social-media pages, advertisements, telephone calls, WhatsApp, email, offline centres and other interactions connected with our educational services.

This policy is intended to be read together with our Terms and Conditions, Refund/Cancellation Policy and any course-specific notices made available to you.

2. Personal Data We May Collect

Depending on how you interact with us, we may collect the following categories of information:

2.1 Information you provide directly

  • Identity and profile information: name, date of birth, age, gender (where voluntarily provided), photograph, educational background, examination details, roll number, category or other profile information required for a programme or service.
  • Contact information: mobile number, email address, postal address, city, state and preferred mode of communication.
  • Account and enrolment information: login credentials, course selections, batch details, attendance, test performance, submitted answers, evaluation records, mentorship notes and learner progress.
  • Transaction information: amount paid, payment status, invoice details, discount or coupon information and limited payment-related records. Payment-card, UPI or banking details may be processed directly by authorised payment service providers and may not be stored by us.
  • Communication information: queries, feedback, complaints, counselling records, call recordings where notice is provided, chat messages, emails, WhatsApp messages, survey responses and testimonials.
  • Offline information: information collected at our centres, seminars, demo classes, mock interviews, counselling sessions, tests, events or through physical forms.

2.2 Information collected automatically

  • Device and usage data: IP address, browser type, device type, operating system, pages viewed, referring URLs, date/time of access, session duration, clicks and website interaction data.
  • Cookie and similar technology data: information collected through cookies, pixels, tags, SDKs or comparable technologies used for website functionality, analytics, security, advertising measurement and personalisation.

2.3 Information received from other sources

We may receive information from advertising platforms, lead-generation partners, social-media platforms, referral sources, learning-management or CRM providers, payment gateways, publicly available sources, or another person who has referred you, subject to applicable law and the permissions applicable to those sources.

3. How We Use Personal Data

We may use personal data for the following purposes:

  • To create and manage student accounts, enrolments, subscriptions and access to courses or study material.
  • To deliver live or recorded classes, tests, evaluations, mentorship, doubt support, interview guidance, counselling and related academic services.
  • To process payments, issue invoices or receipts, verify transactions, prevent fraud and maintain financial records.
  • To communicate about classes, schedules, results, course updates, support requests, service notices and operational information.
  • To provide information about relevant courses, examinations, offers, events and educational services through phone, SMS, email, WhatsApp, push notifications or digital advertising, where permitted by law and your communication preferences.
  • To personalise learning experiences, recommend relevant programmes, analyse learner performance and improve our content, teaching, products and services.
  • To operate, secure, troubleshoot, monitor and improve our website, applications, technology systems and customer-support processes.
  • To conduct analytics, measure advertisements and campaign performance, understand user behaviour and improve marketing effectiveness.
  • To comply with legal, tax, accounting, regulatory, audit and law-enforcement requirements; establish or defend legal claims; and enforce our agreements.
  • For any other purpose disclosed to you at the time of collection or for which we obtain valid consent.

4. Legal Basis and Consent

We process personal data only for lawful purposes. Depending on the context and applicable law, processing may be based on your consent, your request for a service, performance of a contract, compliance with law, specified legitimate uses recognised under applicable law, or another lawful basis.

Where we rely on consent, you may withdraw that consent through the contact details in this policy or through any method provided at the point of collection. Withdrawal will not affect processing already carried out lawfully and may limit our ability to provide services that require the relevant data.

5. Cookies and Tracking Technologies

Our website may use essential, preference, analytics and advertising cookies or similar technologies. These may help us keep the website functional, remember settings, understand traffic, measure campaign performance and show relevant advertising.

You can manage cookies through your browser or device settings. Blocking some cookies may affect website functionality. Where required, we will provide an appropriate cookie notice or consent mechanism.

6. Marketing Communications

Where permitted, we may contact existing or prospective learners regarding relevant courses, examination updates, free resources, offers, events and educational services. You may opt out of promotional communications at any time by using the unsubscribe option provided, replying with an opt-out request, changing available preferences, or contacting us. We may still send essential transactional or service-related messages.

7. How We Share Personal Data

We do not sell personal data. We may share personal data only when reasonably necessary for the purposes described in this policy, including with:

  • Service providers and processors: website hosting, cloud storage, learning-management systems, CRM, communication, email/SMS/WhatsApp, call support, analytics, advertising, payment processing, accounting, security, technical support and professional service providers.
  • Faculty, mentors, evaluators and authorised personnel: where access is needed to deliver academic, evaluation, mentorship, counselling or support services.
  • Business and institutional partners: where a service is jointly offered, you request a referral, or sharing is otherwise disclosed and legally permitted.
  • Government, regulators, courts and law-enforcement authorities: where required by law, legal process or a valid governmental request, or where necessary to protect rights, safety and security.
  • Business transfer recipients: in connection with a merger, acquisition, restructuring, financing, sale or transfer of all or part of our business, subject to appropriate safeguards.

Service providers are expected to process personal data only for authorised purposes and to apply appropriate confidentiality and security measures.

8. International Processing and Transfers

Some technology or service providers may store or process data outside India. Where personal data is transferred or made available outside India, we will take reasonable steps to comply with applicable Indian law and any government restrictions or requirements governing such transfers.

9. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain academic and transaction records, resolve disputes, enforce agreements, meet legal, tax, audit or regulatory obligations, prevent fraud and maintain security.

Retention periods may vary by data category. When personal data is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to applicable law and legitimate record-keeping requirements.

10. Data Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal data against unauthorised access, loss, misuse, alteration, disclosure or destruction. Measures may include access controls, authentication, secure hosting, backups, monitoring, staff confidentiality obligations and vendor safeguards.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your login credentials and for promptly informing us of suspected unauthorised access.

11. Children and Minors

Some Vyasa IAS services may be relevant to learners below 18 years of age. Where we knowingly process personal data of a child and applicable law requires verifiable parental or lawful guardian consent, we will take reasonable steps to obtain and verify such consent before processing.

Parents or lawful guardians may contact us regarding a child’s personal data. We do not intend to undertake tracking, behavioural monitoring or targeted advertising directed at children where prohibited by applicable law.

12. Your Rights and Choices

Subject to applicable law, you may have the right to:

  • Request information about the personal data we process and the processing activities carried out.
  • Request access to or a summary of your personal data and information about certain recipients or categories of recipients.
  • Request correction, completion or updating of inaccurate or incomplete personal data.
  • Request erasure of personal data where legally applicable and where retention is not otherwise required.
  • Withdraw consent where processing is based on consent.
  • Opt out of promotional communications.
  • Raise a grievance regarding our processing of personal data.
  • Nominate another individual to exercise applicable rights in the event of death or incapacity, where the law provides such a right.

To protect your privacy and prevent misuse, we may verify your identity before acting on a request. We may also ask for information reasonably necessary to locate the relevant records. Certain requests may be restricted or refused where permitted by law, for example where retention is required by law or necessary for legal claims.

13. Grievance Redressal and Privacy Contact

For privacy questions, consent withdrawal, rights requests or grievances, please contact:

Privacy / Grievance Contact – Vyasa IAS
Email: vyasaias.info@gmail.com
Phone: +91 63501 19648
Address: First Floor, Grover Chamber, Metro Pillar 109, Near Karol Bagh Metro Station, New Delhi, India

Please include your name, registered mobile number or email, a clear description of the request and any relevant supporting information. We will acknowledge and respond within the period required by applicable law and our published grievance-redressal process.

14. Third-Party Websites and Platforms

Our website or communications may contain links to third-party websites, payment gateways, social-media platforms, app stores, video platforms or other services. Their privacy practices are governed by their own policies. We are not responsible for the content, security or privacy practices of third parties, and you should review their policies before providing information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, services or business practices. The updated version will be posted on our website with a revised effective date. Material changes may also be communicated through appropriate channels.

16. Governing Law

This Privacy Policy is governed by the laws of India. Any dispute relating to this policy will be subject to applicable law and the jurisdiction specified in our Terms and Conditions, without limiting any rights available to you under mandatory law.

17. Contact Us

For general support relating to courses, enrolments or services, you may contact Vyasa IAS through the contact information published on our website. For privacy-specific matters, please use the Privacy / Grievance Contact listed above.

Version 1.0 | Effective 11 July 2026